Compassionate Home Care, Built Around You
Kindlio was founded on a simple belief: that every person deserves to grow older, recover, or live with a long-term condition in the comfort and familiarity of their own home — surrounded by the people, possessions, and routines that make a house feel like home. We are a CQC-registered domiciliary care provider serving families across South West and West London, and our mission is to make excellent home care accessible, dependable, and genuinely kind.
We know that inviting a carer into a loved one's home is a decision rarely taken lightly. Families come to us at moments that matter — after a hospital discharge, following a dementia diagnosis, during a period of recovery, or simply when day-to-day life becomes harder to manage alone. In every one of these moments, our role is the same: to listen carefully, to plan thoughtfully, and to deliver personal care with the warmth and professionalism we would want for our own families.
Our person-centred care model is what sets Kindlio apart. Rather than fitting clients into a fixed schedule, we build each care plan around the individual — their medical needs, their lifestyle, their preferences, even the small details that bring comfort. Our DBS-checked, Care Certificate-trained carers provide regulated and non-regulated services including personal care, medication support, dementia and Alzheimer's care, respite cover, companionship, and full live-in care.
We are proud to support clients and their families across Richmond, Twickenham, Teddington, Kew, Kingston and Putney, and we work closely with families, GPs, social workers, and discharge teams to make sure every transition into care is smooth and stress-free. Whether you need a few hours of help each week or twenty-four hour live-in support, we are here to deliver care that is reliable, respectful, and truly kind.
Care, after all, should always begin with kindness — and at Kindlio, it always does.
Who We Are
Kindlio Limited is a dedicated domiciliary care agency registered with the Care Quality Commission (CQC) (Provider ID: 1-18721199106). We are based at the Vista Centre, Hounslow, and serve clients throughout Richmond, Kingston upon Thames, Teddington, Twickenham and surrounding communities.
We specialise in a wide range of non-medical care services, including personal care, companionship, live-in care, respite care, child care, and tailored support for individuals living with physical disabilities, sensory impairments, dementia, Alzheimer's disease, and mental health conditions.
Our Story — Why We Exist
Kindlio was founded on a simple but powerful belief: that receiving care at home, surrounded by familiar faces and cherished memories, produces far better outcomes than institutional settings. Our founders — experienced care professionals — witnessed first-hand the difference that genuinely personalised, relationship-centred care makes to quality of life. That insight drives every care plan we write and every caregiver we train.
The name Kindlio reflects our core conviction: that kindness is not an add-on to professional care — it is the foundation of it. Every interaction we have with clients and their families is guided by warmth, patience, and respect.
Our Mission
To deliver care services that enhance the quality of life for all our clients by prioritising dignity, respect, and independence, while maintaining a compassionate and rigorously professional approach aligned with the Care Act 2014 and CQC's five key standards: Safe, Effective, Caring, Responsive, and Well-Led.
Our Vision
To lead the way in redefining in-home care across South-West London and Surrey — ensuring that every individual we serve receives the highest standard of support and feels valued, respected, and empowered to live life on their own terms.
Our Regulatory Framework
As a CQC-registered provider, Kindlio operates within the legal and regulatory framework established by the Health and Social Care Act 2008, the Care Act 2014, and associated regulations. Our services are designed to meet and exceed the CQC's five key questions:
- Safe — robust safeguarding policies, Enhanced DBS checks for all staff, and rigorous risk assessments.
- Effective — evidence-based care plans reviewed regularly in partnership with clients and families.
- Caring — staff who treat every client with dignity, compassion, and genuine kindness.
- Responsive — flexible care schedules and rapid response to changing needs.
- Well-Led — experienced management, transparent governance, and a culture of continuous improvement.
Our Core Values
The principles that guide every decision we make and every interaction our team has with clients and families.
Respect
Honouring every client's choices, preferences, cultural background, and lived experience — because dignity is non-negotiable.
Empathy
Providing care with compassion, understanding, and genuine kindness — listening as much as doing.
Innovation
Continuously improving our care methods, processes, and staff training so we consistently exceed the expectations of our clients and their families.
Collaboration
Partnering with clients, families, GPs, and social workers to ensure seamless, joined-up care that places the individual at the centre.
Excellence
Striving to set benchmarks in non-medical home care services through rigorous quality assurance, ongoing training, and client-led feedback.
Ready to arrange care for yourself or a loved one? Send us a request today.
Get in TouchCaring with Expertise and Compassion
Our team at Kindlio Limited consists of highly trained professionals committed to providing exceptional care services. We value diversity, dedication, and a passion for making a positive difference in the lives of our clients.
From caregivers to office staff, every member of our team shares a common goal: to deliver care solutions tailored to the unique needs of every individual. All staff hold a current Enhanced DBS certificate, complete the Care Certificate (15 standards) before working independently, and participate in regular continuing professional development including moving and handling, medication awareness, safeguarding adults and children, dementia awareness, mental health first aid, and end-of-life awareness.
Why Choose Kindlio?
- CQC Registered: Registered and regulated by the Care Quality Commission (Provider ID: 1-18721199106), giving you complete confidence in our standards.
- Experienced Professionals: Our caregivers undergo rigorous pre-employment vetting and complete the Care Certificate before working independently with clients.
- Comprehensive Support: We provide end-to-end care solutions, from child care and disability support through to senior and dementia care.
- Personalised Care Plans: Our team works closely with families to create care plans that align with individual preferences, routines, and requirements.
- Continuous Development: We prioritise ongoing training aligned with Skills for Care best practice, ensuring staff always reflect current guidance.
- Transparent Communication: Families receive regular updates and are always involved in care planning reviews.
Management Team
Our management team brings decades of combined experience in health and social care, ensuring that every aspect of our service is guided by expertise, integrity, and a genuine commitment to quality.
Registered Manager
CQC Registered Manager
Care Coordinator
Care Coordination Lead
Director, Nominated Individual
Director & CQC Nominated IndividualOur Caregivers
Our caregivers are the heart of everything we do. Selected for both professional skill and personal character, they bring genuine warmth to every visit:
- Trained professionals skilled in personal care, companionship, and live-in support — all holding a current Enhanced DBS certificate.
- Specialised in working with children, adults, and seniors, including those living with dementia, physical disabilities, sensory impairments, and mental health conditions.
- Dedicated to building meaningful, trusting relationships with clients that foster comfort, confidence, and wellbeing.
- Supported by a responsive management team available throughout office hours to address any concerns promptly.
Areas We Serve
Kindlio provides domiciliary care throughout South-West London and parts of Surrey. Our primary service areas include:
Richmond
Including Richmond Hill, East Sheen, Kew and Mortlake
Kingston upon Thames
Including Surbiton, New Malden and Berrylands
Teddington
Including Hampton Wick and Strawberry Hill
Twickenham
Including St Margarets, Whitton and Twickenham Green
Kew
Putney
Not Sure?
Contact us — we may be able to help with areas not listed above.
Testimonials
"The team at Kindlio has been outstanding. Our caregiver is punctual, professional, and genuinely cares about Mum's wellbeing. We feel completely at ease knowing she is in safe hands."
"From the very first assessment, Kindlio made us feel heard and valued. The personalised care plan they created for Dad — who has dementia — has made a real difference to his daily life."
"As a working parent of a child with additional needs, I cannot overstate how much Kindlio's support has changed our lives. The care is thoughtful, consistent and delivered with real warmth."
Frequently Asked Questions
Ready to arrange compassionate home care?
Call our friendly team today for a free, no-obligation assessment — we're here Monday to Saturday, 8am–6:30pm.